In medical record retrieval, yes, speed matters, but visibility is just as important.
For underwriting, claims, legal, and case management teams, medical record delays don’t just slow operations. They create decision gridlock at moments when people are waiting for answers — an injured worker waiting for benefits or a family awaiting a claim decision.
Most delays don’t come from a lack of effort. They come from fragmented workflows, limited status visibility, missing documentation, and too many handoffs between systems and people. When teams don’t know where a request stands or what’s needed next, cases stall, and the people behind those records wait longer than they should.
RPNet changes that.
RPNet is ReleasePoint’s secure, centralized client portal that simplifies how teams request, track, and manage EHR data and traditional medical records (also known as APS records) — all in one place. It replaces manual follow-ups, status guessing, and email chains with real-time transparency and control.
Why RPNet Exists
Across industries, we hear the same frustrations:
- “I don’t know where this request stands.”
- “We’re waiting on records, but I’m not sure what’s holding it up.”
- “We didn’t realize there was an authorization issue until days later.”
RPNet eliminates those blind spots.
Instead of treating medical record retrieval as a black box, RPNet gives teams a live view into the entire lifecycle of every request, from submission through delivery. That means fewer surprises, faster issue resolution, and better decision-making downstream.
One Portal, End-to-End Record Request Visibility
With RPNet, clients can:
- Submit medical record requests for EHR data or traditional records through a guided, standardized workflow
- Quickly find and add providers using our extensive provider database—reducing manual entry errors and rework.
- Upload authorizations and supporting documents directly to the request
- Track real-time request status, including suspends, provider responses, and milestones
- View detailed status notes that explain why something is delayed not just that it’s delayed
- Access completed records, invoices, and correspondence in one centralized location
Everything lives in a single system, eliminating the need to jump between emails, spreadsheets, and multiple vendor portals.
Built for Operational Transparency
One of RPNet’s biggest advantages is how it turns operational data into insight. This transparency is foundational to ReleasePoint’s broader approach, as we don’t just deliver records, we also deliver clarity through RPNet and solutions like RP Insights AI summaries.
Clients can filter, sort, and customize views to see exactly what matters to them — whether that’s aging requests, suspended orders, provider-specific issues, or team-level workload. Status notes provide a running narrative for each request, so teams understand what’s happening without needing to pick up the phone.
Designed to Support Quality and Speed
RPNet is also tightly connected to ReleasePoint’s operational workflows.
When documentation is missing, provider-specific authorizations are required, or EHR data is incomplete, those issues surface immediately in RPNet. From there, ReleasePoint’s teams can act quickly — whether that means sending an annotated authorization for signature, requesting missing pages, or pivoting from EHR data to traditional medical records when needed.
The result: fewer stalled requests, faster cycle times, and more complete, decision-ready data.
“We are pleased with the ease of use and functionality that RPNet provides.” – New ReleasePoint client
RPNet vs. Traditional Medical Record Retrieval Workflows
Medical record retrieval has historically been reactive.
In traditional workflows, teams submit a request and then wait. Status updates are often vague or delayed. If something goes wrong — a missing authorization, incorrect provider information, or a third-party delay — it can take days (or weeks) before anyone realizes there’s an issue.
This is where ReleasePoint outperforms other medical record vendors. We shift reactive workflows into proactive insights to reduce cycle times, avoid unnecessary cancellations, and maintain confidence that no request is being overlooked. Instead of chasing updates, RPNet brings the information to you, enabling teams to act quickly, resolve issues earlier, and keep cases moving forward.
Traditional Retrieval Workflows
- Limited visibility after submission
- Status updates delivered via email or manual follow-up
- Delays discovered late in the process
- Little insight into why a request is stalled
- Fragmented systems for requests, documents, and delivery
RPNet Record Retrieval Portal
- Real-time visibility into every request
- Centralized tracking for EHR and traditional medical records
- Clear status notes that explain what’s happening and why
- Immediate surfacing of issues like missing authorizations or provider requirements
- One system for requests, documents, communication, and delivery
As medical records grow more complex and expectations for turnaround times continue to rise, having a single source of truth for requests and status is essential. RPNet gives teams the confidence that nothing is falling through the cracks and the visibility to act quickly when something needs attention.
More Than a Portal: Technology Backed by People Who Care
RPNet is powerful because of what it makes visible, but it’s even more impactful because of the people behind it.
Every request tracked in RPNet is actively supported by ReleasePoint’s client experience and operations teams, who are focused on one thing: keeping cases moving for the people waiting on answers. When something stalls, there’s a real team working the issue, communicating clearly, and resolving it as quickly as possible.
This combination of technology and human accountability is core to ReleasePoint’s approach. RPNet gives clients transparency and control, while our teams bring the experience, care, and urgency required to deliver fast, accurate, decision-ready medical records.