Record Retrieval 2.0 is a concept that acknowledges that record retrieval is no longer simply a commoditized necessity of the underwriting and claims process, but that industry customers can and should expect more from their supplier.

Record Retrieval 2.0 denotes a next generation approach to the workflow process that encompasses:

• Technology: As more facilities replace their paper-based systems with Electronic Health Records, WFI provides a “many-to-one” file conversion and delivery process that actively encourages the transmission of EHR information to our secure imaging servers. Documents of any and all types are converted to a single file based on customer format requirements.
• Quality Control: WFI delivers a multi-layer QC process that assures our customers can use the documents we deliver – or they don’t pay.
• Distributed Processing: Request processing moves seamlessly through our three production offices, in Los Angeles, St. Louis and Charlotte, providing redundancy, scalability and improved cycle time through reduced USPS distance.
• Interoperability: WFI excels at complex system-to-system projects, whether it’s through a temporary bridge to a legacy mainframe, or Web Services/XML integration with today’s current technologies.